Willowbrook currently ships to customers in all 50 United States. We also ship to United States Post Office Boxes.

Due to the agreements with our international distributors, we do not ship to customers outside the United States at this time. Please contact info@freshscents.com for additional information regarding how to obtain our products in your country if you live outside of the United States.

We have made every effort to pack and ship your order as quickly as possible. Orders placed before 2pm EST on business days will typically ship out same-day. Orders placed after 2pm EST on business days or over the weekend will ship out the next business day. You will receive a notification via email or Messenger when your order ships.

We are taking care to make sure your order ships in a timely manner. However, shipping carriers are experiencing extremely high volumes at this time. Our default shipping method is USPS which may take up to 10 business days to deliver.

Once an order has left our facility, an email with tracking information will be sent to you right away. Please refer to your tracking information for any and all updates. We thank you for your patience while waiting on your order to arrive.

1. Log into your WillowBrook account to track your order.

2. Use the tracking number included in your shipping confirmation email or Facebook Messenger message.

3. Call Customer Service at 1-888-877-3132 to speak with our Customer Service Team regarding the status of your order.