Our envelope sachets contain fragrance oils and vermiculite, sort of like fancy dirt. You’ll want to keep your sachet sealed so that all the fragrance remains inside. This allows the sachet to diffuse fragrance for its intended lifespan - up to 9 months after the date printed on the back of the envelope.

Learn more here.

Sachets last for up to nine months from the manufacturing date on the back of the packaging. But please note, for extra stinky situations like trash bins, you may need to replace your sachets more frequently.

To find out when is best to replace your fragrance, read more here.

Our fragrance is safe to be used in homes with both pets and children; however, we know how much you love your pet, so for that reason, consult your vet for specific fragrance concerns!

While we don’t ship outside of the United States directly from our website, we may have retailers in your country. To find an international dealer close to you, you can send us a message at info@freshscents.com, or chat with us via our web widget.

We're proud to offer our sachets to independent retailers and chain stores around the globe.

To find a store near you, please use our store locator.

If you are located outside the United States, please contact our customer service team at info@freshscents.com or call us Monday through Friday, 8am to 5pm EST at 1-888-877-3132.

Great question! Both brands are made here at our headquarters in upstate South Carolina. Sparkle City was originally introduced to give an even more affordable way to fragrance your space.

While Fresh Scents offers sachets in 3pks with 345mL of professionally perfumed fragrance, Sparkle City offers smaller 2pks with 180mL of fragrance.

In short, Sparkle City is a great option for those interested in paying a little less for a little less fragrance, while still feeling confident in the quality of the product.

If your order is in the same condition you received and within 30 days from the original ship date; you may return your order for a refund. You will need to return the items at your expense. We ask that you include your name and order number along with the reason for your return.  Once the return is received, our Customer Service team will issue a refund for the value of the items returned. Returns may be sent to the address below:

The Willowbrook Company

Attn Returns

951 S. Pine Street

Spartanburg, SC 29302

Returns must be submitted within 30 days from the Ship date on your original order. If you have any questions regarding your return, please click “Support” in the bottom right corner or call 1-888-877-3132.

Did your order arrive with one or more damaged sachets?

Oh No! We want to make it right! Please take a photo of the damaged product and send it to our Customer Service Team by clicking “Support” in the bottom right corner of the website, or give us a call at 1-888-877-3132

Did your order arrive with the wrong sachets?

Please accept our apologies! If the sachets you received do not match what you ordered, please give us a call at 1-888-877-3132 or click “Support” in the bottom right corner to let us know about the issue. One of our Customer Service Team Members will be more than happy to correct your order.                  

Were the fragrances you ordered not your fave?

We understand that ordering scented sachets online can be difficult as you cannot smell the fragrance beforehand. Please contact our Customer Service team for assistance by clicking “Support” in the bottom right corner or by calling 1-888-877-3132.

If your order is in the same condition you received and within 30 days from the original ship date; you may return your order for a refund. You will need to return the items at your expense. We ask that you include your name and order number along with the reason for your return.  Once the return is received, our Customer Service team will issue a refund for the value of the items returned. Returns may be sent to the address below:

The Willowbrook Company

Attn Returns

951 S. Pine Street

Spartanburg, SC 29302

Returns must be submitted within 30 days from the Ship date on your original order. If you have any questions regarding your return, please click “Support” in the bottom right corner or call 1-888-877-3132.